Desktop Support Analyst

Job Summary

To support a growing healthcare practice, the full-time Desktop Support Analyst I will field and document Service Desk tickets related to various hardware and software, provide backup telephone support, and manage service-related projects in a remote environment.

Key responsibilities

• Field and document Service Desk tickets for PC hardware, software, and peripherals
• Provide backup telephone support for Service Desk Technicians and manage service-related projects
• Utilize knowledge bases to resolve technical issues and provide 2nd level support

Required qualifications

• 4-year degree or equivalent experience required
• 2 to 4 years of experience in Desktop support or Service Desk required
• CompTIA A+ or comparable industry-recognized certification required
• ITIL Foundation training required
• Working knowledge of Active Directory and Office 365