Desktop Support Analyst
Job Summary
Providing comprehensive workstation support, the full-time Desktop Support Analyst will manage Tier 3 support for hardware and software, troubleshoot complex incidents, and collaborate with technical teams in a remote environment.
Key Responsibilities
- Provide Tier 3 support for workstation hardware, software, and operating systems
- Troubleshoot and resolve complex incidents and service requests
- Support the installation, maintenance, testing, and deployment of desktop hardware and software
Required Qualifications
- 5+ years of experience providing Tier 3 desktop support and workstation maintenance
- 5+ years of experience supporting and maintaining workstation operating systems
- 5+ years of experience managing incidents and service requests
- Strong troubleshooting skills in enterprise desktop environments
- Experience providing customer-focused technical support
Complete Job Description
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