Desktop Support Analyst I

Job Summary

Seeking a full-time remote Desktop Support Analyst I, the candidate will manage Service Desk tickets related to PC hardware, software installations, and provide second-level support while collaborating on various IT projects.

Key responsibilities

• Field and document Service Desk tickets concerning PC hardware, software, and peripherals
• Provide backup telephone support for Service Desk Technicians and assist with project management
• Utilize knowledge bases to resolve technical issues and maintain business software installations

Required qualifications

• 4-year degree or equivalent experience required
• 2 to 4 years of experience in Desktop support or Service Desk
• CompTIA A+ or comparable industry-recognized certification required
• ITIL Foundation training required
• Working knowledge of Microsoft Office 365 and Active Directory