Desktop Support Associate

Job Summary

Seeking a Desktop Support Associate for a hybrid contract role, this position will provide end-to-end workstation and application support in compliance-driven environments while delivering professional, time-sensitive service and managing ticket resolution in a structured call queue.

Key responsibilities:

• Provide comprehensive workstation and application support while adhering to compliance standards
• Deliver timely and professional support as part of a structured call queue
• Own ticket resolution, documentation, and escalation processes within the team queue

Required qualifications:

• 4+ years of Help Desk or End User Support experience in regulated environments
• Intermediate to advanced administration of Windows operating systems
• Experience with iOS and Android device support and configuration
• Intermediate knowledge of networking and infrastructure, including LAN and WAN
• Proficiency with Microsoft 365, including Admin Center and desktop applications