Desktop Support Associate

Job Summary

Serving as the primary technical resource for remote and in-office staff, the full-time salaried Desktop Support Associate II will provide end-user support across hardware, software, and SaaS applications while managing IT processes and collaborating with cross-functional teams.

Key responsibilities

• Provide day-to-day end-user support for hardware, software, and SaaS applications
• Execute core IT processes including onboarding, offboarding, and incident management
• Administer core SaaS platforms and uphold endpoint security standards

Required qualifications

• 3+ years of relevant IT or desktop support experience
• Strong working knowledge of Jamf, Okta, Google Workspace, Slack, Atlassian, and Zoom
• Advanced knowledge of macOS environments and experience supporting Apple devices
• Familiarity with endpoint security tooling and SSO/identity provider integrations
• Project management experience, including cross-functional technical projects