Desktop Support Engineer

Job Summary

Providing technical support for IT operations in manufacturing and lift environments, the full-time Desktop Support Engineer will focus on desktop imaging using SCCM and Intune, manage ServiceNow tickets, and support network and server infrastructure.

Key Responsibilities

• Utilize SCCM and Intune for desktop imaging, deployment, and management while ensuring compliance with security protocols
• Provide deskside and remote support for hardware, software, and connectivity issues, managing ServiceNow tickets within SLA timelines
• Assist in managing LAN and server infrastructure, troubleshooting outages, and collaborating on cybersecurity measures

Required Qualifications

• Proficiency in SCCM and Intune for desktop imaging and deployment
• Experience with ServiceNow for ticketing and ITSM processes
• Understanding of network basics, including LAN/WAN troubleshooting
• 3+ years of experience in a similar role, preferably in manufacturing or industrial settings
• Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or ITIL are a plus