Desktop Support Engineer
Job Summary
Providing technical support for IT operations in manufacturing and lift environments, the full-time Desktop Support Engineer will focus on desktop imaging using SCCM and Intune, manage ServiceNow tickets, and support network and server infrastructure.
Key Responsibilities
- Utilize SCCM and Intune for desktop imaging, deployment, and management while ensuring compliance with security protocols
- Provide deskside and remote support for hardware, software, and connectivity issues, managing ServiceNow tickets within SLA timelines
- Assist in managing LAN and server infrastructure, troubleshooting outages, and collaborating on cybersecurity measures
Required Qualifications
- Proficiency in SCCM and Intune for desktop imaging and deployment
- Experience with ServiceNow for ticketing and ITSM processes
- 3+ years in a similar role, preferably in manufacturing or industrial settings
- Familiarity with IT systems in manufacturing environments
- Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or ITIL are a plus
Complete Job Description
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