Desktop Support Engineer

Job Summary

To support a growing IT team, the full-time Desktop Support Engineer will install, configure, maintain, and troubleshoot Windows-based computers and business applications while working remotely.

Key responsibilities

• Install, configure, and troubleshoot Windows-based computers and peripheral devices
• Manage user errors and requests through the IT/Facilities help desk ticketing system
• Assist in responding to and mitigating security incidents under senior team members' guidance

Required qualifications

• High school diploma/GED or equivalent working knowledge preferred
• 1 - 2 years of experience in the IT/Desktop Support field
• Proficient with all Windows operating systems and intermediate skills with Microsoft Office Professional Suite
• Healthcare IT experience is preferred
• Knowledge of asset and time management skills