Desktop Support Specialist

Job Summary

A company is looking for a Desktop Support Specialist to provide technical support for software applications, hardware, and remote technologies.

Key Responsibilities

• Serve as the initial point of contact for telephone and email inquiries
• Provide onsite and remote support to users, including troubleshooting and system imaging
• Update and track IT assets, and document standard operating procedures

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• At least three years of experience in telephone and remote technical support or desk-side support
• Experience with Microsoft Windows and network technologies
• Knowledge of desktop and laptop imaging and deployment
• Familiarity with IT asset management, including software licensing and hardware inventory