Desktop Support Specialist

Job Summary

A company is looking for a Technology Service Desk Associate.

Key Responsibilities

• Serve as the first point of contact for customers needing technical assistance
• Manage trouble calls via ticketing system, phone, remote, and desk-side visits
• Troubleshoot hardware and software issues, including installation and configuration of systems and applications

Required Qualifications

• Minimum 2-4 years of general IT support experience, preferably with trading desk support
• Experience with incident management/ticketing systems like ServiceNow
• Proficiency in Windows 10, Windows 11, and Microsoft/Office 365
• High school degree required; college degree strongly preferred
• Must be willing to obtain MS900 certification