Desktop Support Specialist

Job Summary

A company is looking for a Desktop Support Specialist responsible for maintaining user uptime and improving computing experiences through proactive support and troubleshooting.

Key Responsibilities

• Provide on-site desktop support for hardware/software maintenance following Standard Operating Procedures
• Diagnose and troubleshoot application incidents and problems escalated from the Service Desk or end-users
• Ensure proper documentation and use of the ticketing system

Required Qualifications

• 3+ years in Information Systems in managed specialty areas
• 1+ years of field support experience
• Bachelor's Degree preferred
• Knowledge of Mac OS X and Windows troubleshooting and configuration
• Experience with a wide range of IT services including PC, MAC, mobile devices, and basic network support