Desktop Support Specialist

Job Summary

Working remotely, the full-time Desktop Support Specialist will provide technology support, recommend improvements, and manage end-user technologies including workstation design and maintenance.

Key responsibilities

• Provide support for technologies and recommend improvements to enhance service delivery
• Administer end-user technologies, including installation, configuration, and maintenance of workstations
• Perform system integration testing of operating systems and related utilities

Required qualifications

• Bachelor's degree or equivalent education and work experience
• Typically 3+ years of experience in a relevant role
• Proficiency with Windows 10/11, Mac OS, Office 365/M365, Azure, Exchange, and Active Directory
• Strong understanding of asset management and inventory control processes
• Relevant certifications such as CompTIA A+, HDI-SCA, or Apple's Device Support and Deployment & Management certifications are a plus