Desktop Support Specialist

Job Summary

Providing first-line Help Desk support for software applications and hardware, the full-time Desktop Support Specialist will assist remote and local users, manage incoming tech support calls, and perform routine maintenance on Windows workstations and virtual machines.

Key responsibilities

• Answer incoming tech support calls and utilize Help Desk and asset management systems effectively
• Deploy, track, and refurbish Windows workstations while performing routine maintenance and troubleshooting
• Create and manage user accounts in Entra and Active Directory, ensuring appropriate access and permissions

Required qualifications

• Competence with Windows desktop operating systems, including Windows 11 and Azure Virtual Desktops
• Familiarity with Active Directory, Entra, OneDrive, and SharePoint
• Experience in remote desktop troubleshooting
• Basic knowledge of networked computing
• Bachelor's degree or associate degree in a related field, or at least 2 years equivalent work experience