Desktop Support Specialist

Job Summary

Supporting a large network of users, the part-time Desktop Support Specialist will manage and maintain workstation hardware and software, assist with peripheral device maintenance, and handle incident and service request management in a remote capacity for Wisconsin residents.

Key responsibilities

• Support, test, maintain, and install workstation hardware and software components
• Manage and support Operating Systems for user workstations
• Collaborate with team members on hardware and software deployment projects

Required qualifications

• At least 5 years of experience in Tier 3 support and maintenance of workstation software and hardware
• Proficiency in supporting and maintaining Operating Systems for user workstations
• Experience supporting peripheral devices like printers and scanners (2-5 years preferred)
• Strong background in incident and service request management
• Excellent written and oral communication skills for customer support