Desktop Support Specialist

Job Summary

Providing remote support for merchant-related technical issues, the contract Desktop Support Specialist will manage end-to-end ticket resolution, troubleshoot complex problems, and communicate proactively with clients over a 3+ month engagement.

Key responsibilities:

• Provide end-to-end support for merchant support tickets, ensuring successful resolution
• Troubleshoot complex technical issues while maintaining exceptional customer service
• Collaborate with cross-functional teams to resolve escalated issues and improve support processes

Required qualifications:

• Experience in customer-facing technical support within a high-volume environment
• Strong troubleshooting skills for resolving complex technical issues
• Experience supporting SaaS or platform-based environments, preferably in food delivery or e-commerce
• Familiarity with support tools such as Intercom and ticket routing systems