Desktop Support Specialist

Job Summary

Providing first-level technical support, the full-time Desktop Support Specialist will troubleshoot hardware, software, and network issues while ensuring a seamless technology experience for employees across the organization.

Key responsibilities

• Deliver prompt and professional desktop support via phone, email, or in-person for various technical issues
• Install, configure, and maintain desktop and laptop computers, including operating systems and applications
• Document incidents and resolutions accurately in the ticketing system and assist with user account management

Required qualifications

• Associate's degree in Information Technology, Computer Science, or a related field preferred
• Proven experience (2+ years) in desktop or technical support roles
• Strong knowledge of Windows and macOS environments
• Familiarity with Microsoft Office Suite, Active Directory, and common enterprise software
• Basic understanding of networking concepts such as TCP/IP, DHCP, and VPN