Desktop Support Specialist

Job Summary

Providing high-quality technical support remotely, the full-time Desktop Support Specialist will manage Tier 2 and Tier 3 support for macOS and Windows devices, troubleshoot complex issues, and administer Jamf for device management.

Key Responsibilities

• Provide Tier 2 and Tier 3 remote technical support for macOS and Windows computers, mobile devices, and business applications
• Diagnose and resolve hardware, software, performance, network, and connectivity issues
• Administer Jamf for device enrollment, configuration, security, and compliance troubleshooting

Required Qualifications

• 5 or more years of desktop or endpoint support experience, including Tier 2 or Tier 3 support
• 3 or more years of hands-on Jamf administration experience
• Advanced experience supporting macOS devices and solid experience with Windows devices
• Experience with endpoint provisioning, configuration, patching, and security
• Practical knowledge of TCP/IP, DNS, DHCP, Wi-Fi, and VPNs