Desktop Support Specialist
Job Summary
Providing technical assistance and support for macOS-based systems, the full-time Desktop Support Specialist will troubleshoot hardware and software issues, install and maintain systems, and assist users both remotely and in-person.
Key Responsibilities
- Provide technical assistance for macOS hardware and software, troubleshooting issues and installing systems
- Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals
- Document and track issues and resolutions in a ticketing system while responding to support requests via various channels
Required Qualifications
- Proven experience as a Desktop Support Specialist or similar role
- Strong knowledge of Windows and Mac operating systems
- Familiarity with remote desktop applications and help desk software
- Relevant certifications (e.g., Microsoft Certified Professional) are a plus
- Ability to work independently and as part of a team
Complete Job Description
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