Desktop Support Specialist
Job Summary
To support a growing e-commerce platform, the full-time Desktop Support Specialist will manage customer inquiries across various channels, troubleshoot issues using multiple software platforms, and provide high-quality support in a remote environment.
Key responsibilities
- Handle customer inquiries via email, chat, and social media, ensuring personalized and efficient support
- Collaborate with team members to enhance customer satisfaction and provide insights on recurring issues
- Utilize tools such as Zendesk and other platforms to effectively resolve customer issues
Required qualifications
- At least 2 to 3 years of desktop support experience
- Proficiency with Zendesk or similar customer support software
- Experience supporting high-volume ticket environments (5,000+ tickets/month)
- Familiarity with e-commerce or marketplace businesses
- Exposure to collectibles, trading, or hobbyist communities is preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,387 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
