Desktop Support Technician

Job Summary

A company is looking for a Technician 1 - Desktop Support to provide desktop and operational support to users.

Key Responsibilities

• Provide desktop support to assigned site and remote users, including installation and maintenance of hardware and software
• Diagnose and resolve technical issues, documenting problem resolutions in a ticketing system
• Assist in PC builds and imaging tasks using deployment software

Required Qualifications

• High school diploma or GED required; associate degree preferred
• 0-2 years of specialized experience in desktop support
• CompTIA A+ certification for hardware preferred
• Experience with computer imaging, SCCM, and Active Directory
• Moderate knowledge of Microsoft Windows 10 or above and basic knowledge of Microsoft Office suite