Desktop Support Technician

Job Summary

A company is looking for a Service Desktop Technician Tier 2 to provide level 2 and desk-side support for various devices.

Key Responsibilities

• Provide desk-side and phone-based support to technical and non-technical staff
• Develop new technical solutions and systems to achieve functional objectives
• Create and monitor tickets in ServiceNow and assist with advanced technical issues

Qualifications

• 5+ years of experience in a customer-facing technical support role
• Familiarity with both Windows PCs and MacOS X workstations
• Active Directory Management experience
• Bachelor's degree in an IT-related field or Associates degree with 10+ years relevant experience
• Certifications such as Microsoft MCP, Apple ACSP, or CompTIA A+/Net+ are desired