Desktop Support Technician

Job Summary

Desktop Support Technician, a full-time hourly position, provides walk-up technical support to campus employees, resolving hardware, software, account, and connectivity issues in a fast-paced environment.

Key Responsibilities

• Provide walk-up technical support for hardware, software, and connectivity issues
• Configure, image, deploy, and troubleshoot laptops, desktops, and mobile devices
• Function as an escalation point for Level 1 support, tracking incidents through ServiceNow

Required Qualifications

• CompTIA A+ certification or equivalent knowledge preferred
• Experience with Microsoft Office 365 and Active Directory administration
• 1-5 years of relevant experience in IT support
• Bachelor's degree preferred
• Familiarity with standard software installations, including Windows 11 and Mac OS