Desktop Support Technician

Job Summary

Joining a dynamic IT team, the full-time Desktop Support Technician will provide day-to-day technical support for desktops, laptops, and peripherals, assisting both onsite and remote users while gaining hands-on experience in a customer-focused environment.

Key responsibilities

• Assist in providing desktop and operational support to assigned sites and remote offices
• Install, configure, and maintain hardware and software, including desktops, laptops, and operating systems
• Diagnose and resolve user issues, providing support via remote desktop software as needed

Required qualifications

• High School diploma or equivalent with 0-2 years of experience
• Additional training or education in IT or a related field is a plus
• Ability to learn and follow established policies and procedures
• Familiarity with ticketing systems and documentation practices
• Basic understanding of network and telecommunications troubleshooting