Desktop Support Technician

Job Summary

Working remotely on a 3-month assignment, the Desktop Support Technician will serve as a frontline support agent, managing merchant tickets end-to-end and resolving complex issues while delivering high-quality communication.

Key responsibilities:

• Own and manage merchant tickets from initiation to resolution
• Diagnose client issues with incomplete information and drive cases to resolution
• Provide consistent and high-quality communication to merchants regarding their support cases

Required qualifications:

• High School Diploma required; Bachelor's degree preferred
• 3+ years of customer-facing IT support experience for POS, delivery, or e-commerce
• Strong technical troubleshooting skills in complex failure scenarios
• Experience with end-to-end ticket ownership, not just initial triage
• Ability to work in a high-volume environment with performance metrics