Desktop Support Technician

Job Summary

Seeking a proactive and customer-focused Desktop Support Technician, the full-time remote position will manage IT service requests, troubleshoot technical issues, and collaborate on global projects while providing essential infrastructure support to internal and external clients.

Key responsibilities

• Manage IT service requests and provide technical support for desktop applications, servers, and network components
• Monitor system performance, implement tuning, and ensure proactive maintenance of network and server infrastructure
• Develop and maintain technical documentation and participate in on-call rotation as required

Required qualifications

• Bachelor's degree in a related field or equivalent work experience
• At least 5 years of prior experience in consulting or a managed services environment
• MCSE / CCNP certification or progress toward it
• Minimum 1 year of experience with Windows Server and Active Directory
• At least 1 year of experience with Office 365, Azure, Microsoft Exchange, and SharePoint Online