Desktop Support Technician
Job Summary
Providing remote technical support, the full-time Desktop Support Technician will assist end users with computer, application, and hardware issues while documenting and resolving technical problems.
Key responsibilities
- Provide support to end users for various technical issues related to systems and hardware
- Identify, research, and resolve moderate complexity technical problems
- Document, track, and monitor issues using applicable systems and tools
Required qualifications
- Minimum of 2 years of experience in Service Desk or Desktop Support
- 1+ years of desktop-based hardware support experience
- Basic user experience with ServiceNow and Active Directory administration
- Strong knowledge of Microsoft Windows 10 and 11 operating systems
- Familiarity with troubleshooting collaboration tools like Zoom and G-Suite
Complete Job Description
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