Desktop Support Technician
Job Summary
Providing essential technical assistance to end-users, the part-time Desktop Support Technician will diagnose and resolve hardware and software issues, perform system updates, and manage IT support requests in a hybrid work environment.
Key Responsibilities
- Diagnose and resolve desktop and laptop hardware issues
- Install, configure, and upgrade hardware and software for new hires
- Manage and prioritize incoming IT support requests from multiple channels
Required Qualifications
- Proficient in both macOS and Windows operating systems
- Experience supporting mobile devices (iOS and Android)
- Strong understanding of Microsoft Office and GSuite
- Experience in a corporate environment providing face-to-face and remote support
- Advanced knowledge of Active Directory and ServiceNow
Complete Job Description
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