Desktop Support Technician II

Job Summary

Providing front-line technical support, the full-time Desktop Support Technician II will resolve hardware, software, and connectivity issues while delivering exceptional customer service both onsite and remotely.

Key responsibilities

• Provide Level 1 technical support for desktops, laptops, mobile devices, and standard business applications
• Respond to incidents and service requests through the ITSM platform, ensuring proper documentation and resolution
• Assist with onboarding and offboarding activities, including device preparation and access coordination

Required qualifications

• 1-3 years of experience in desktop support or related IT support roles
• Working knowledge of Windows operating systems and Microsoft Office / Microsoft 365
• Familiarity with ITSM or ticketing platforms such as ServiceNow or Jira Service Management
• Basic understanding of networking concepts including TCP/IP and VPN
• Strong customer service and communication skills