Developer Success Manager

Job Summary

To support the growing developer community, the full-time Developer Success Manager will oversee the onboarding, implementation, and expansion of enterprise developers using Napster's API, ensuring their successful journey from initial contact to production deployment in a remote work environment.

Key responsibilities

• Own the developer journey from the first API call to production deployment, providing technical onboarding and support
• Drive adoption and track account health, proactively addressing integration stalls and identifying expansion opportunities
• Act as a technical advocate for developers, collaborating with cross-functional teams to address feedback and resolve issues

Required qualifications

• 6+ years of experience in Developer Success, Customer Success, Technical Account Management, or similar roles
• Hands-on experience with REST APIs, SDKs, and developer tooling
• Proven track record of guiding technical customers from onboarding to production, particularly with enterprise accounts
• Familiarity with the Microsoft developer ecosystem, including Azure and GitHub, is a strong plus
• Strong communication skills, capable of engaging with both technical and commercial stakeholders