Developer Support Engineer

Job Summary

To support a growing Developer Support team, the full-time remote Developer Support Engineer will manage the full lifecycle of issues, build internal tooling for team efficiency, and enhance application performance while leveraging AI technologies.

Key responsibilities

• Own the full lifecycle of issues, including triage, diagnosis, and prevention of high-impact problems
• Develop internal tools to empower the Technical Success team and automate manual processes
• Provide feedback to product squads on recurring issues and user reports to improve product reliability

Required qualifications

• 3+ years of experience building production web applications with Ruby on Rails and React with TypeScript
• Proven experience in managing production issues end-to-end in a developer support or reliability role
• Strong familiarity with AI technologies and their application in software development
• Demonstrated high agency and ownership in problem-solving and project management
• Experience in a startup or scale-up B2B SaaS environment