Development Support Engineer

Job Summary

Working remotely in a full-time capacity, the Development Support Engineer will diagnose complex technical issues, provide solutions, and assist customers with product usage while collaborating with support and engineering teams.

Key Responsibilities

• Answer customer questions about product usage and best practices
• Diagnose complex technical issues and provide solutions or workarounds
• Collaborate frequently with members of the Support and Engineering teams

Required Qualifications

• Good working knowledge of popular DevOps tools and services such as Jenkins, Docker, and Kubernetes
• Basic Linux system administration knowledge
• Minimum of 5 years of relevant experience
• The ability to work independently and build knowledge of new technologies easily
• A sense of empathy with customers