Device Support Specialist
Job Summary
Providing support to clients and customers, the full-time Device Support Specialist will resolve technical issues through various communication channels while delivering exceptional customer service in a remote environment.
Key responsibilities
- Manage a moderate volume of inbound and outbound calls to ensure a positive customer service experience
- Collaborate with team members to research and respond to technical issues and complaints efficiently
- Assist clients in understanding technology and provide guided troubleshooting for existing technical issues
Required qualifications
- High School Diploma required
- Familiarity with basic technology concepts and devices
- Ability to troubleshoot and resolve simple technical problems with guidance
- Basic skills in recording and documenting details of calls and messages
- Willingness to seek guidance and learn from more experienced colleagues
Complete Job Description
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