Device Support Technician
Job Summary
Providing front-line support to credit union customers, the full-time Device Support Technician will troubleshoot hardware issues related to the Sharetec system, utilizing Linux commands and scripting while delivering exceptional customer service in a hybrid work environment.
Key responsibilities
- Field incoming inquiries regarding network, computer, and server-based software and hardware issues
- Troubleshoot issues by researching sources, conferring with peers, and running system diagnostics
- Provide remote assistance for installation and configuration of operating systems, software, and peripheral devices
Required qualifications
- Previous experience in a similar technical support role
- Basic command-line skills in Linux
- Self-motivated mindset comfortable working independently and learning hands-on
- Ability to travel domestically when required
- Associate's degree or higher in Computer Science or Information Systems, or equivalent work experience
Complete Job Description
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