DevOps Support Engineer
Job Summary
Supporting enterprise customers remotely, the full-time DevOps Support Engineer will independently troubleshoot complex CI/CD, software, and infrastructure issues while designing scalable tools and processes to enhance customer experience.
Key responsibilities
- Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers
- Lead customer-facing retrospectives and planning sessions to improve the Buildkite experience
- Contribute to and maintain open source tools and publish documentation updates to enhance the customer journey
Required qualifications
- Strong coding or scripting ability in Bash, Ruby on Rails, or Golang
- Solid experience with CI/CD tools and platforms, including Linux, AWS, GCP, Azure, Terraform, and Kubernetes
- Proven ability to independently tackle complex technical issues
- Customer-centric mindset with a commitment to delivering world-class support
- Autonomous and proactive approach to work, identifying opportunities for improvement
Complete Job Description
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