DEX Operations Supervisor

Job Summary

A company is looking for a DEX Operations Supervisor.

Key Responsibilities

• Oversee daily operations of a Managed DEX team supporting multiple enterprise customers
• Lead service delivery to ensure consistent performance, SLA adherence, and high customer satisfaction
• Act as a DEX and Nexthink subject matter expert, providing guidance and driving operational excellence

Required Qualifications

• 2+ years of experience in a Nexthink or Digital Employee Experience (DEX) environment (preferred)
• 1+ year of experience using ITSM platforms (e.g., ServiceNow)
• Strong operational leadership skills with the ability to manage multiple priorities
• Willingness and ability to obtain Nexthink certifications within the first 60 days