Diagnostics Customer Service Specialist

Job Summary

Providing optimal customer service support, the full-time Diagnostics Customer Service Specialist will manage customer contracts and orders, ensuring timely and accurate product supply while acting as the primary liaison for the Diagnostics Field Force and customers in a remote environment.

Key responsibilities

• Process contracts and orders in SAP, ensuring compliance with pricing and policy parameters
• Act as the main point of contact for internal and external customer inquiries, resolving account issues and coordinating with logistics
• Participate in the development and adherence to SOPs, providing ongoing support and training related to customer service initiatives

Required qualifications

• Bachelor's degree or 5 years of equivalent Customer Service/Operations experience
• Minimum of 1 year of Zoetis Veterinary Customer Service or equivalent experience required
• Full understanding and use of SAP/ERP functions
• Knowledge of Zoetis accounts, products, pricing, and programs preferred
• Proficiency in Microsoft Office Suite and Internet Explorer applications