Dialer Administration Representative

Job Summary

A company is looking for a Representative, Dialer Administration.

Key Responsibilities

• Administer day-to-day operations of the predictive dialer system in a high-volume contact center
• Provide reporting to internal clients and collaborate with stakeholders on dialing strategies
• Create and update dialing campaigns, monitor dialer performance, and analyze output data for issues

Required Qualifications

• Associate's Degree or equivalent combination of education and experience
• 1-3 years of outbound dialer experience
• 1-3 years of contact center experience
• Experience with data analytics and statistical analysis
• Preferred Bachelor's Degree or equivalent combination of education and experience