Dialer Administrator

Job Summary

A company is looking for a Dialer Administrator.

Key Responsibilities

• Administer and maintain the Genesys CX Cloud platform, including system configurations and user management
• Optimize multi-channel campaigns and ensure adherence to regulatory compliance for outbound calling
• Monitor real-time performance, manage workforce scheduling, and translate contact center data into actionable insights

Key Requirements

• 3-5 years of experience administering the Genesys Cloud CX platform
• 7+ years of experience in a call center or collections environment
• Experience configuring and maintaining Genesys WFM and Outbound Dialing modules
• Strong understanding of compliance and regulatory protocols related to outbound calling
• Proficiency in Google Sheets and/or MS Excel for data analysis and reporting