Dialer Administrator

Job Summary

A company is looking for a Dialer Administrator to manage and monitor outbound dialing platforms.

Key Responsibilities:

• Execute and spot-check the delivery of daily files, identifying anomalies and triggering system ingestions
• Monitor "Kill Lists" and data deliveries, communicating with Data Services to resolve any delays
• Create and edit campaigns as directed, ensuring accurate account segmentation and supporting agent onboarding and troubleshooting

Requirements:

• 2-4 years of experience in a call center environment, preferably in dialer administration, WFM, or collections
• Proficiency with JIRA, Slack, and dialer platforms (e.g., Five9, Genesis, or Noble)
• High level of accuracy in data entry and a strong investigative mindset for researching discrepancies