Dialer Administrator

Job Summary

A company is looking for a Dialer Administrator to provide administration and support for a Contact Center platform.

Key Responsibilities

• Support the development and management of the Five9 platform for inbound/outbound and Omnichannel strategies
• Manage daily list processes and load balancing from CRM systems while analyzing omnichannel strategy analytics
• Establish relationships with business partners to resolve performance and enhancement issues impacting the contact center

Required Qualifications, Training, and Education

• Awareness of omnichannel strategies for outbound contact including IVR, SMS, Email, and Chatbot
• Experience in Five9, MailChimp, Google, and basic ticketing systems
• 2 years of experience in a contact center environment
• Demonstrated knowledge of call center KPI metrics and compliance guidelines
• Proficiency with Google suite and strong organizational skills