Dialer Management Administrator

Job Summary

A company is looking for a Dialer & Lead Management Administrator.

Key Responsibilities

• Manage and optimize dialer campaigns, lead routing, and compliance with dialing regulations
• Analyze performance data and collaborate with Sales Leadership to enhance productivity and revenue
• Train sales teams on dialer processes and maintain documentation for new features or workflows

Required Qualifications

• 2+ years of experience in Sales Ops, RevOps, or Dialer Administration
• Hands-on experience with Five9 or similar dialer systems
• Working knowledge of Salesforce and its lead/contact/account structure
• Strong systems thinking and ability to diagnose performance issues
• Bachelor's Degree preferred, or equivalent combination of coursework and experience