Dialer System Administrator

Job Summary

A company is looking for a Dialer Administrator.

Key Responsibilities

• Configure, maintain, and optimize the outbound dialer system to support collections operations
• Import and manage daily account lists for outbound dialing campaigns
• Monitor dialer performance metrics and make real-time adjustments as needed

Key Requirements

• 2-4 years of experience in a call center or collections environment, with at least 1 year managing or configuring dialer systems
• Strong understanding of outbound dialing strategies and compliance considerations
• Familiarity with importing data files and managing call campaigns within a dialer platform
• Experience working with agent skill groups and call routing logic
• Proficiency in Excel and basic data analysis