Digital Account Manager

Job Summary

Owning a portfolio of enterprise accounts, the full-time Digital Account Manager will manage the post-sale lifecycle, focusing on renewals, expansions, and building relationships with key stakeholders while working remotely.

Key responsibilities

• Manage the post-sale lifecycle including quarterly business reviews, renewals, and upsell opportunities
• Build and maintain relationships with economic buyers and executives to drive net revenue retention above 120%
• Collaborate with Customer Success Managers to ensure product adoption and health scores are on track

Required qualifications

• 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS
• Proven track record of exceeding growth and retention targets on enterprise accounts ($100K+ ACV)
• Strong executive presence and experience engaging with VP and C-level stakeholders
• Experience managing complex, multi-stakeholder accounts with long sales cycles
• Familiarity with Salesforce and SaaS platforms, preferably within the Salesforce ecosystem