Digital Account Manager

Job Summary

Owning a portfolio of enterprise accounts, the full-time Digital Account Manager will manage the post-sale lifecycle, focusing on renewals, expansions, and customer success while working remotely.

Key responsibilities

• Manage the post-sale lifecycle including quarterly business reviews, renewals, and expansions
• Build and maintain relationships with key stakeholders and identify upsell and cross-sell opportunities
• Forecast renewal and expansion revenue accurately and serve as the voice of the customer for internal teams

Required qualifications

• 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS
• Proven track record of meeting or exceeding growth and retention targets on enterprise accounts
• Strong executive presence and experience engaging with VP and C-level stakeholders
• Experience managing complex, multi-stakeholder accounts with long sales cycles
• Strong understanding of Salesforce and SaaS platforms