Digital Account Manager

Job Summary

Owning the complete customer journey for a portfolio of institutional partners, the full-time remote Digital Account Manager will drive adoption, engagement, and measurable student success outcomes through proactive relationship management and revenue growth.

Key responsibilities

• Own the full customer journey from onboarding and adoption through renewal and expansion
• Proactively monitor account health and engagement signals to drive retention
• Identify and close growth opportunities within the portfolio, managing the full sales cycle

Required qualifications

• 4+ years of experience in customer success, account management, or a client-facing sales role within a B2B SaaS or technology-driven organization
• Demonstrated success in retaining and growing accounts, preferably in higher education or healthcare
• Strong strategic and analytical thinking skills to connect institutional goals with outcomes
• Excellent executive communication skills, with the ability to influence senior leaders
• Proven ability to collaborate cross-functionally to deliver a seamless customer experience