Digital Account Manager

Job Summary

Managing digital creative projects for a large national retail brand, the full-time Digital Account Manager will coordinate client communications, oversee project delivery, and ensure adherence to timelines and budgets in a remote work environment.

Key responsibilities

• Serve as the primary operational contact for project communication and delivery, managing client expectations and clarifying requirements
• Lead project intake and initiation by gathering operational requirements and ensuring all materials are in place before project kickoff
• Monitor project milestones and budget, escalating risks and ensuring compliance with legal and brand reviews throughout the delivery process

Required qualifications

• High School diploma or equivalent with 5+ years of client-facing account management experience
• 3+ years of project management experience, preferably in a digital creative environment
• Experience using project management software, with Workfront preferred
• Direct experience supporting a large national retail brand, with knowledge of promotional calendars and high-volume campaign cycles
• Proven ability to manage multiple concurrent campaigns effectively in a fast-paced setting