Digital Banking Client Service Representative

Job Summary

To enhance customer satisfaction in a remote capacity, the part-time Digital Banking Client Service Representative will manage customer inquiries, assist with account onboarding, and provide support for online banking products while maintaining compliance with bank policies.

Key responsibilities

• Interact with customers via phone, secure messages, and chats to address banking inquiries and provide assistance
• Guide new customers through account opening and onboarding processes while processing account applications
• Provide troubleshooting support for online banking issues and escalate as necessary for further investigation

Required qualifications

• 1+ years of experience in the banking industry preferred
• Customer service experience with knowledge of deposit products and digital banking
• Ability to learn and use multiple banking software programs
• Strong understanding of bank policies, procedures, and regulatory compliance requirements
• Enthusiastic attitude with a desire to help others and work collaboratively in a team-oriented environment