Digital Banking Product Lead

Job Summary

Leading all aspects of servicing across the digital banking ecosystem, the full-time AVP, Servicing Product Lead will own servicing solutions, drive platform enhancements, and collaborate cross-functionally to ensure exceptional customer experience and operational efficiency in a remote setting.

Key responsibilities

• Define and execute the vision for digital banking servicing, aligning improvements with business goals and customer needs
• Own and prioritize the servicing product backlog, translating requirements into actionable user stories and acceptance criteria
• Collaborate with engineering teams to deliver features and enhancements while facilitating agile processes and ensuring smooth sprint execution

Required qualifications

• Bachelor's Degree in Computer Science, Business, Engineering, or a related field
• Minimum of 6 years of experience as a Product Owner, Business Analyst, or similar role in digital banking, fintech, or SaaS environments
• Strong technical acumen with experience in Agile/Scrum environments
• Hands-on experience with servicing platform administration, configuration, or implementation (Savana or equivalent)
• Understanding of banking operations including call center, payment operations, and fraud operations