Digital Banking Service Representative

Job Summary

Providing superior customer service remotely, the full-time Digital Banking Service Representative will assist clients and internal stakeholders with consumer and business online banking products through phone, email, and chat support.

Key responsibilities

• Perform daily administration duties, including building online banking profiles and monitoring reports
• Facilitate installation and training for new Remote Deposit Capture and Positive Pay clients
• Provide tier two issue resolution support for consumer and business products and services

Required qualifications

• Associates or Bachelor's degree preferred
• Minimum 4 years of related experience in the financial services industry preferred
• Previous experience with consumer and business online banking products preferred
• Basic knowledge of state and federal banking compliance regulations
• Proficiency in MS Office Suite and Outlook