Digital Banking Service Specialist

Job Summary

A company is looking for a Service Specialist, Digital Banking.

Key Responsibilities

• Handle inbound and outbound customer calls and correspondence in a fast-paced environment
• Identify customer needs and provide relevant solutions, including banking product offerings
• Advise customers on digital tools and resources to enhance their banking experience

Required Qualifications

• 2 years of customer service experience
• High School Diploma or GED required
• Knowledge of financial institutions preferred
• Experience with general math, ten-key, and basic computer skills
• Previous experience in a Customer Service Representative role preferred